Over the festive period deliveries may take a little longer, please refer to the below dates for guidance
Standard delivery:
All items ordered on 22-Dec will be delivered by 6pm on 31-Dec.
All items ordered on 23-Dec will be delivered by 6pm on 2 Jan.
All items ordered on 24-Dec will be delivered by 6pm on 5-Jan.
All items ordered on 25-Dec will be delivered by 6pm on 5-Jan.
All items ordered on 26-Dec will be delivered by 6pm on 5-Jan.
All items ordered on 27-Dec will be delivered by 6pm on 6-Jan.
All items ordered on 28-Dec will be delivered by 6pm on 6-Jan.
All items ordered on 29-Dec will be delivered by 6pm on 6-Jan.
All items ordered on 30-Dec will be delivered by 6pm on 7-Jan.
All items ordered on 31-Dec will be delivered by 6pm on 8-Jan.
All items ordered on 1-Jan will be delivered by 6pm on 8-Jan.
All items ordered on 2-Jan will be delivered by 6pm on 9-Jan.
All items ordered on 3-Jan will be delivered by 6pm on 9-Jan.
All items ordered on 4-Jan will be delivered by 6pm on 9-Jan.
All items ordered on 5-Jan will be delivered by 6pm on 12-Jan.
All items ordered on 6-Jan will be delivered by 6pm on 12-Jan.
All items ordered on 7-Jan will be delivered by 6pm on 13-Jan.
All items ordered on 8-Jan will be delivered by 6pm on 14-Jan.
All items ordered on 9-Jan will be delivered by 6pm on 15-Jan.
Next Day delivery:
All items ordered on 22-Dec will be delivered by 6pm on 29-Dec.
All items ordered on 23-Dec will be delivered by 6pm on 29-Dec.
All items ordered on 24-Dec will be delivered by 6pm on 30-Dec.
All items ordered on 25-Dec will be delivered by 6pm on 30-Dec.
All items ordered on 26-Dec will be delivered by 6pm on 30-Dec.
All items ordered on 27-Dec will be delivered by 6pm on 30-Dec.
All items ordered on 28-Dec will be delivered by 6pm on 30-Dec.
All items ordered on 29-Dec will be delivered by 6pm on 30-Dec.
All items ordered on 30-Dec will be delivered by 6pm on 31-Dec.
All items ordered on 31-Dec will be delivered by 6pm on 2-Jan.
All items ordered on 1-Jan will be delivered by 6pm on 5-Jan.
All items ordered on 2-Jan will be delivered by 6pm on 5-Jan.
All items ordered on 3-Jan will be delivered by 6pm on 6-Jan.
All items ordered on 4-Jan will be delivered by 6pm on 6-Jan.
All items ordered on 5-Jan will be delivered by 6pm on 6-Jan.
All items ordered on 6-Jan will be delivered by 6pm on 7-Jan.
All items ordered on 7-Jan will be delivered by 6pm on 8-Jan.
All items ordered on 8-Jan will be delivered by 6pm on 9-Jan.
All items ordered on 9-Jan will be delivered by 6pm on 12-Jan.
Unfortunately, we are not able to provide estimated delivery times for either standard or premium deliveries. If you have not received your order by 4pm on Tuesday 23rd December, please call our customer service centre on 08453 30 40 30 and we will be happy to resolve your order query.
Mothercare is dedicated to offering the highest levels of quality and service to all our customers.
UK Delivery
- Standard delivery is FREE on all UK orders over £150 and charged at £4.95 per order for orders under £150 (excluding Channel Islands)
- Next Day delivery is charged at £7.95 per order and must be placed before 2pm (Please note - we can only guarantee Next Day delivery if you place your order before 2pm and you are available to accept delivery on the day)
- Standard delivery is FREE on all UK orders over £100 for Mothercare Account card holders paying with their account card (excluding Channel Islands)
International Deliveries – delivery outside the UK is available for selected items. A variable delivery charge will be applied at the checkout, according to the country of destination and weight of your order (please our main International Delivery section below). Please note that we are unable to deliver to PO Boxes.
Extended Delivery
Selected items such as large, bulky or website exclusive items may take a little longer to deliver; if so, this will be indicated on the product information and order summary pages. Please note that some items are only available for delivery to Mainland UK and can not be sent to offshore islands, BFPO addresses or Northern Ireland – please refer to individual products for delivery restrictions.
Where an item says "dispatched within 5 working days" please allow a further 4 working days for the delivery. For Boori and King Parrot items only, you will be contacted by Boori to arrange a suitable delivery date within 14 days of your purchase. You can choose a delivery date outside of this time. Please note that you may be charged if you return unwanted products
Delivery to Multiple Addresses
With our multi-address delivery option, you can have items from a single order sent to different addresses and visit the checkout only once. How to apply delivery to multiple addresses:
- Add items to your Shopping Basket, then proceed to the checkout
- Click the "Deliver to Multiple Addresses" button on the top right of the Address page.
- Select the address to deliver each item to from the dropdown. To enter a new address, click on “Enter a new address”.
- Enter the address you wish to send the item to, then click on “Confirm and return to address book”.
- Once you’ve chosen which address each item will be sent to, click on “Continue”.
Please note: A delivery charge will be applied to each delivery address selected, for example, if you have 3 different addresses then our delivery charge will be applied 3 times. Next Day delivery can be applied to products in your order as long as they meet the requirements (see Premium delivery below).
UK Mainland Next Day Delivery
With our Next Day delivery option, we guarantee to deliver your item on the next working day provided that you have placed your order before 2pm, subject to stock availability and credit card authorisation, and you are available to accept the delivery. Next Day delivery is charged at £7.95 per order. To select Next Day delivery, the "confirm & submit your order" page of the checkout will give you the option of standard or Next Day delivery. Select the Next Day delivery button and submit your order.
Please note that at present we are unable to provide the Next Day delivery service if your basket includes: items on pre-order, items with extended delivery (for example, nursery furniture), or mama tens rental. If a pre-order or extended delivery item is added to an order where you wish to have Next Day delivery, your order cannot be delivered Next Day. To ensure the correct delivery for all items in your basket, 2 separate orders can be placed: 1st order: with pre-order and extended delivery items 2nd order: remaining items in your basket.
Please see Delivery Day table below to see when your order will be delivered. Delivery will be made between 7.30am and 6pm. Please note that we do not offer weekend delivery.
There are restricted postcode areas where we are unable to offer a Next Day delivery service. These areas are as follows:
Aberdeen: AB0-8, AB30-31, AB33-38, AB41, AB43-45, AB51-56, AB63
Dundee: DD8-10
Stirlingshire: FK3, FK8, FK16-17, FK21
Channel Islands (includes Alderney & Sark): all GY and JE
Western Isles: all HS
Isle of Man: all IM
Inverness-shire: all IV
Ayrshire: all KA
Orkney Islands: all KW
Renfrewshire: all PA
Perthshire: PH8-50
Tweedsdale: TD2, TD5
Cornwall: TR21–25
Shetland Isles: all ZE
BFPO
Northern Ireland: all BT*
* If you would like Next Day Delivery service to Northern Ireland (£7.95) please contact our Customer Services team on 08453 30 40 70.
British Forces Deliveries
BFPO deliveries are charged at £8.95. Delivery to BFPO Wembley will be within our standard delivery period. Please allow up to ten working days from receipt at BFPO Wembley to arrival at your BFPO address. Orders for delivery to BFPO addresses are subject to size and weight restrictions, dependant on the geographical location (max. length 1.05m).
* For details on how to enter a BFPO address please see BFPO Address Tips on the checkout pages.
Channel Islands and Eire Deliveries
A charge of £13.95 will be made for each order delivered to The Channel Islands and Eire. For Channel Island customers, please select UK-Channel Islands as your country.
International Delivery
Delivery outside the UK is available for selected items. A variable delivery charge will be applied at the checkout, according to the country of destination and weight of your order. Please note that we are unable to deliver to PO Boxes.
If you are unsure about delivery charges to your country, please contact customersupport@mothercare.com for further advice
* The delivery charge will be applied according to the total weight of your delivery. The delivery charge will be displayed at the checkout on the order summary page.
We aim to deliver as specified in the table above, however:
- Delivery made by airmail can take up to 30 days.
- Import duties and taxes may have to be paid in some countries.
- Before ordering please obtain details of these charges from Customs & Excise in the country to which the goods are being dispatched.
Services to the following countries are currently suspended: Afghanistan, Burundi, Congo Republic, French Polynesia, Georgia, Guinea-Bissau, Iraq, Liberia, Rwanda, Somalia, Tajikistan & Uzbekistan.
Email me when available
Items with an “Email me when available” option are normally expected to be available in 4 to 8 weeks. If you request an email we will send one to you as soon as the item becomes available to order on the website.
Self Assembly
Some of our furniture items are delivered flat-packed and will require self-assembly. In conjunction with Screwdriver Homework we are able to offer a home assembly service. Phone 0800 454 828 and tell the Screwdriver team which flat packed item(s) you have purchased. They will arrange for someone to visit your home on a convenient date and time to assemble the item(s) in the room of your choice. Prices start from £48 and will be confirmed when you call. Payment is made direct to Screwdriver. Please check the item and enclosed fixings thoroughly upon receipt prior to booking your appointment.
Mothercare pushchair guarantee
Any pushchair under £100 (i.e. up to £99.99) is subject to a 6 month guarantee.
Any pushchair over £100 is subject to a 12 month guarantee.
Refunds & Exchanges: We will refund or exchange the pushchair if it is returned unused and within 28 days of purchase or if the pushchair displays a manufacturing fault within 28 days of the guarantee validation period.
Repairs & Spares: We will repair your pushchair free of charge if it displays a manufacturing fault after 28 days and within the guarantee period. Please refer to your local store. Repairs due to non manufacturing faults are chargeable.
Fabric: Our manufacturers endeavour to hold fabric/coordinating components for the duration of their guarantee. If colours are not available co-ordinating colours will be used.
Keeping you mobile: We will provide you with a courtesy stroller, if available at your local store, whilst yours is away for repair.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
Affix your delivery note or credit card receipt as proof of purchase to the guarantee. If a problem occurs with your pushchair and you need to claim under the guarantee please contact your local Mothercare store or call our Customer Services Centre team on 08453 30 40 70.
